Returning Unwanted Items.

1. You must inform us by phone/in person/email within 14 days from the date of delivery if you wish to return any unwanted item(s). 

2. Unwanted goods (please refer to faulty goods items policy for returning faulty items)  must be returned back to us in brand new re-saleable condition. 

3. You must return unwanted products to us at your own cost therefore we advise you to ensure the products are well packed and insured to the appropriate value.

4. We shall refund the total amount of money paid by you for the products less any delivery costs.

5. Some items may be exempt from our returns policy - please see step 1 and obtain returns authorisation before sending back any goods.

6. We will not accept any unwanted/incorrectly ordered etc items back over 14 days from delivery. (please refer to faulty goods items policy for returning faulty items)

Returning Faulty Items.

1. You must inform us by phone/in person/email as soon as a fault is apparent on any items before sending any goods back.

2. Any returned items that are found to have a fault due to misuse/incorrect usage or maintenance etc will be returned back to you at your cost.

3. Once goods are inspected by us and deemed to have a manufacturers fault we will resolved depending on the following timeframes (from the date you took delivery)

3.1 Upto 14 days - full refund (including all delivery costs)/store credit/exchange/repair (as per your preference)
3.2 14 days - 30 days - store credit/exchange/repair (as per your preference)
3.3 30 days - 12 months - store credit/exchange/repair (at our discretion)
3.4 Over 12 Months - Any goods over 12 months old will be considered out of warranty but we will always do our best to help you with any repairs.

4. Any delivery charges will only be refunded on items returned within 14 days of you taking delivery. 

5. Items delivered to you over 14 days ago must be returned to us at your own cost therefore we advise you to ensure the products are well packed and insured to the appropriate value.